Frequently Asked Questions

A complete and comprehensive detail of NAVAH's terms, conditions and association guidelines can be found on our Terms & Conditions page.

If I am a FastTrack Standard VA (or FastTrack Pro), can I upgrade to the next level?

Absolutely!  NAVAH is a barrier-free association.  We encourage our Virtual Assistants to accelerate to the next level.

I am a FastTrack Pro VA and I'm ready to accelerate to the FastTrack Premier step.  Will I be required to re-test on industry ethics and all five of the Certified VA Specialist topics?

No.  That would be counter-intuitive to the nature of the FastTrack series.  Our FastTrack programs are self-paced, so if you feel you're ready to accelerate to the FastTrack Premier step, you will receive our full support through all of the Premier worksheets, forms and tutorials, but you will only be required to sit for the single aggregate exam for your chosen specialty.

Can the Ethics Verified Seal be revoked?

Yes.  A substantiated violation of the Code of Ethics will result in the revocation of a recipient's Ethics Verified status and the right to display the seal.

 How do I know that a Virtual Assistant is Ethics Verified?

Authorization to use the Ethics Verified Seal is only granted to Virtual Assistants who have passed the Ethics Verification Exam.  Each valid seal comes with a unique ID number and includes a link to the Members and Associates Directory.

How do I file a complaint about a NAVAH Ethics Verified Virtual Assistant?

Complaints about an Ethics Verified Virtual Assistant can be filed via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  The NAVAH Advisory Council investigates all complaints.

What does NAVAH certification guarantee?

In order to achieve NAVAH Certified status a VA must pass a series of skills-specific assessments.  NAVAH certification confirms that a VA has demonstrated distinct proficiency in the skills necessary to be a successful Virtual Assistant.

How do I know that a Virtual Assistant is NAVAH Certified?

Authorization to use the NAVAH Certified Seal is only granted to Virtual Assistants who have passed a NAVAH Certification Exam.  Each valid seal comes with a unique ID number and includes a link to the Members and Associates Directory.

What is the purpose of NAVAH's Members and Associates database search feature?

We instituted the database search feature for the protection of our Members and Associates and for the benefit of their clients.  It functions as a targeted search tool to verify the legitimacy of those Virtual Assistants who claim to hold NAVAH membership, certification or ethics verification.  This is a safety feature to prevent unqualified Virtual Assistants from falsely claiming NAVAH association or membership.

What is the NAVAH Advisory Council?

The North American Virtual Assistant Headquarters Advisory Council is a diverse assembly comprised of established and respected professionals.  This select group of active Virtual Assistants, educators and specialists represent the core perspectives of the Virtual Assistant profession- VA, client, entrepreneur, and educator.  Read more about them here.

Why is the North American Virtual Assistant Association now the North American Virtual Assistant Headquarters?

At NAVAH we strive to consistently evolve and to do so in such a way that benefits our Associates, Members, and the VA industry as a whole.  Improving upon an outdated format was part of that evolution.  Learn more about it through our press release.

Can I place an ad in VA Today Magazine?

Of course!  We would be thrilled to help you promote your product or service.  Download the VA Today Magazine Advertising and Medit Kit for ad specs, prices and other details.